Returns & Replacements

Here at Annabel Brocks we inspire to build a brand that everyone loves and that is why we think it is only fair that if you have bought a product from our website and have decided it is not for you we will refund the cost of your product.
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Please use the 'Returns Form' that was enclosed with your order when returning your product

 

Incorrect item

We pride ourselves on customer service and attention to detail but sometimes mistakes can happen. If you have received your item but it is not what you was expecting then please contact customer services on 01284 827 206 within 14 days of receipt, we will the process the replacement to get to you as quickly as possible and of course will cover all the postage the costs.

Change of Mind

We want to make sure you feel special in any of our products and we know that sometimes items just don't look as you had planned. We will happily exchange or refund any product once it has been returned unworn. Our returns policy gives you 14 days to contact us from when it was dispatched with the product being returned to us with in 20 days unless stated otherwise.

Faulty items

We hope none of our products will let us or you down but if you do find any issue please contact customer services on 01284 827 206 or email cs@annabelbrocks.com so we can discuss this further and of course ensure your left happy with the outcome.

 

Refunds

We will process refunds as quickly as possible, please allow 10 working days for any refunds to appear on your original payment method. If you have not received your refund within 10 working days please contact your payment provider as banks and payment processing companies can take a little longer to process the refund request

Please make sure all items are clean from make up marks or stains, if we find the product not to be in a saleable condition then a £5 cleaning charge will be ducted from your refund. 

 

Return Address

You can send you item back to us Free of Charge.

 please follow the following link where you can print a returns label, then package your item attach your label and drop at your local post office .

http://www.royalmail.com/track-my-return/create/2398

 

Best Wishes