Current dispatch times & return policy
We use Royal Mail for the UK and selected couriers for European and Worldwide customers depending on location and the item/weight of package. Please note that due to the pandemic Royal Mail cannot guarantee their next day 24hr service within the UK and there delays are possible.
Our customer service team will be checking emails remotely and we aim to respond within 24 hours.
We are extending our returns period and any items purchased in November and December can be returned or exhanged by the 31st January 2021*
With the exception of earrings which are not exchangeable or refundable due to hygiene.
All returned items must be in perfect saleable condition with tags still on the item. Any items which are dirty or have make up on them will not be accepted and refunds will not be provided.
Refunds will be processed to your original payment method within three days of receiving the. Exchanges (subject to us holding stock) will be processed within 3 days but if we need to make any items we will contact you to advise the estimated delivery date.
If you wish to send any returns back to us please provide proof of postage and ensure you have adequate insurance to cover the cost of the item.
Don’t forget we offer Electronic gift vouchers which you can purchase 365 days a year on line. Gift vouchers are valid for 12 months and due to the unique code we will hold this on file should the bearer mislay it!